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Showing 1–9 of 29 results
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Advanced Management and Leadership Skills for Library Professionals
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Angry Customers: What to Do The Next Time They Want To Explode On You
$39.00 -
Ask the Expert About Library Safety and Security
$39.00 -
Breaking Bad Organizational Customer Service Habits
$39.00 -
Customer Service Recovery: What to Do When We Fail Our Customers
$39.00 -
Dealing with Angry Customer Behaviors!
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Don’t Eat the Red Frog! A Crash-Course in Handling Some of the Worst Customers that Come Through Your Doors!
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Emotional Customer Service
$39.00 -
Emotional Customer Service: Making the Connection with Patrons