What is the secret to handling situations with difficult angry customers while maintaining your composure and professionalism?
The How to Deal with Angry Customers webinar gives you a five-step approach to help you effectively diffuse and resolve these situations with less stress and more confidence!
Andrew Sanderbeck ~ Biography
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.