How to Deal with Angry Customers (MISSING VIDEO)

Description

What is the secret to handling situations with difficult angry customers while maintaining your composure and professionalism?

The How to Deal with Angry Customers webinar gives you a five-step approach to help you effectively diffuse and resolve these situations with less stress and more confidence!

Andrew Sanderbeck ~ Biography

Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.