In-Person
Showing 1–9 of 13 results
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Advanced Management and Leadership Skills for Library Professionals
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Dealing with Angry Customer Behaviors!
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Don’t Eat the Red Frog! A Crash-Course in Handling Some of the Worst Customers that Come Through Your Doors!
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Emotional Customer Service: Making the Connection with Patrons
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Just When I Get Comfortable…Everything Changes
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Management and Leadership Skills for Managers and Supervisors
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Management and Leadership Skills for the First Time and New Supervisor and Manager
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Preparation Not Paranoia 2
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Preparation Not Paranoia: Safety Awareness, Personal Safety, and Situational Awareness in Your Workplace
