In-Person Workshops
Contact us to discuss your needs for a custom on-site training experience for your organization. We believe lecture is DEAD! Our training experiences are interactive and the content immediately useful. All programs include our Learning and Application Worksheet tool to help attendees achieve their training day goals!
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Advanced Management and Leadership Skills for Library Professionals
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Dealing with Angry Customer Behaviors!
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Don’t Eat the Red Frog! A Crash-Course in Handling Some of the Worst Customers that Come Through Your Doors!
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Emotional Customer Service: Making the Connection with Patrons
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Just When I Get Comfortable…Everything Changes
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Management and Leadership Skills for Managers and Supervisors
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Management and Leadership Skills for the First Time and New Supervisor and Manager
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Preparation Not Paranoia 2
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Preparation Not Paranoia: Safety Awareness, Personal Safety, and Situational Awareness in Your Workplace
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Strengthening Your Communication Skills
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Successfully Dealing with Harassing Customer Behaviors
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The Essential Competencies for Middle Managers in Libraries