Customer Service
Is the customer always right? We believe that customer behaviors aren’t always right! Yet the customer is always the customer. The better question to ask: “Is this a customer worth keeping?” Learn more about our Dealing with Difficult Customer Behaviors program.
In-Person Workshops
Contact us to arrange for on-site training at your library or business.
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Dealing with Angry Customer Behaviors!
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Don’t Eat the Red Frog! A Crash-Course in Handling Some of the Worst Customers that Come Through Your Doors!
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Emotional Customer Service: Making the Connection with Patrons
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Successfully Dealing with Harassing Customer Behaviors
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The Quiet Approach to Serving Customers — Helping Introverts Excel in Customer Service
Webinars: On-Demand
Purchase today and start learning.
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Angry Customers: What to Do The Next Time They Want To Explode On You
$39.00 -
Breaking Bad Organizational Customer Service Habits
$39.00 -
Customer Service Recovery: What to Do When We Fail Our Customers
$39.00 -
De-Escalating Difficult COVID-19 Customer Behaviors
$49.00 -
Emotional Customer Service
$39.00 -
Handling Angry Customers with Tact and Skill
$39.00 -
Handling Customer Service Complaints Without Taking Things Personally
$39.00 -
It’s Not About Me! Handling Those Complaining Customers Without Taking It Personally
$39.00 -
Low and No Cost Customer Service Improvements in Your Library
$39.00 -
Social Awareness in Customer Service
$39.00 -
The Customer Service Experience
$39.00 -
The Quiet Approach for Serving Customers
$39.00