Is the customer always right? We believe that customer behaviors aren’t always right! Yet the customer is always the customer. The better question to ask: “Is this a customer worth keeping?” Learn more about our Dealing with Difficult Customer Behaviors program.
Contact us to arrange for on-site training at your library or business.
Dealing with Angry Customer Behaviors!
Don’t Eat the Red Frog! A Crash-Course in Handling Some of the Worst Customers that Come Through Your Doors!
Emotional Customer Service: Making the Connection with Patrons
Successfully Dealing with Harassing Customer Behaviors
The Quiet Approach to Serving Customers — Helping Introverts Excel in Customer Service