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NEW!! Successfully Dealing with Harassing Customers

Also known as “Third-Party Harassment” or Non-Employee Harassment”, this workshop addresses what action employees should take when they feel they are being harassed by non-employees (patrons, vendors, contractors, consultants etc…) and gives the participants the skills to effectively respond to anxious, irrational, angry, hostile, or potentially dangerous behavior, and minimize the negative impact of challenging encounters.

This interactive training, involves small group discussions and the use of various learning tools including case studies and a short pre and post assessment. The training will also include practical information on harassment prevention and correction, discussion and other effective learning techniques. As a result of this workshop participants will learn and begin to master:

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