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Services: Seminars & Workshops

Emotional Customer Service: Making the Connection with Patrons

Your patrons only care what you know; when they know that you care. The relationships that library staff and management build with their patrons today will be greatly influenced by how the customer feels about their experiences with your library. The emotions they feel from previous visits to your library will help them to decide to return again or to never come back.

Are patrons “interrupting” the work that you are doing, or is the patron viewed as “the reason the library exists?”

The Emotional Customer Service: Making Connection with Patrons Workshop focuses on the how to’s and benefits of building relationships with your patrons and the emotions that they feel when they interact with your library and staff.

Participants will learn and begin to master:

The longer you wait, the harder it is to produce outstanding customer service.




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